Frequently Asked Order Gallery Questions 

When will the images be posted?

In most cases, within 2 business days from the last day of the photo shoot. Be sure to register your student’s passcode and you will be notified when the images are ready to view.

Is it possible to place a single order for multiple siblings?

Yes! Both students can be placed on the same order, simply place the order on the first student, then click on “Change Gallery” (in the upper left of the screen) and enter the gallery code of second student.

I received an access card with an access code – how can I order my photos?

Simply go to order.iophotography.com and enter the passcode. If the passcode is lost, just contact us

I received an email with login information – how can I order photos?

After you have placed an order or registered with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the “Customer Login” to enter your personal gallery, order photos, and check the status of your orders.

How long will the delivery take?

The delivery time depends on the payment, the products you’ve ordered, and delivery method. The payment must be confirmed before your order can be processed. Orders which include free shipping to schools are processed in bulk 10-15 business days after the order deadline. Delivery time may also vary depending on the type of products ordered.

Is the logo (watermark) going to be removed from the image?

Of course! The watermark is only used to protect your work against illegal downloads.

What is the quality of prints, posters, etc.?

We are committed to offering only the highest quality. If you are not satisfied with the quality of your photo products, please feel free to get in touch. We are devoted to your satisfaction.

Can I crop the images?

Yes. You will find this option within the shopping cart. If you crop the image, an enlargement of the selected area is created. Look for the stars which indicate whether the photo’s resolution is sufficient for the enlargement.

I rarely order online – how can I order my photos here?

Select a photo that you like from your album and click “Order photo.” Then select the product of your choice, enter the desired quantity, and click on “Add to cart.” When you have placed all of the photos you like into your shopping cart, click “Cart” on the top right of the screen and follow the instructions.

What if I lost my online passcode?

No problem! The school office has each student’s passcode. If you need a prior year passcode, just contact us.

Are Make-Ups available?

In most cases, Yes! If your school is scheduled for make-ups, just sign-up in your school’s front office.

My student’s picture day was before 2019 – how can I order my photos?

Simply go to Order.iophotography.com and enter the passcode. If the passcode is lost, just contact us.